Job Posting 09-P163

ESC Automation Inc., Calgary, Alberta

ESC Automation Inc. has an immediate opening for Service Technician in its Calgary Branch. ESC Automation is a market leader in DDC systems for HVAC/Access and Lighting control. ESC has branch operations in Washington and Oregon as well as BC and Alberta in Canada. The company offers competitive rates of pay and a comprehensive benefits program and prides itself in Doing it Right! Ensuring that customer needs are met and satisfaction is at the highest possible measure. If you would like to join this rapidly growing business and have the qualifications to contribute solidly to this family driven culture, please apply directly stating the position being applied for to jobs@escautomation.com.

Job Title: Service Technician

Job Description:

• Responds to customer service calls (emergency, on-site, or on-line), checks indicated points of trouble, analyzes full requirement of system involved and checks and tests systems components. Diagnoses trouble or defect determines corrective action and repairs system.
• Performs preventative maintenance and diagnostics on automation system and components according to service agreement contracts.
• Tests and verifies system readings ensuring an optimal system operation.
• Identifies additional chargeable opportunities including time & material work, system upgrades and service contract expansion.
• Completes service repairs, replacements, upgrades, adjustments and calibration on automation systems and components following issued tasking, maintenance, troubleshooting, and installation instructions.
• Performs system checkouts and assists in automation systems startups for service installed jobs.
• Completes and submits written service orders and reports covering all aspects of each assignment and activity.
• Conducts training and development classes for customers and employees on-site or at the branch office.
• Delivers technical support, coaching and direction to end-users and employees when applicable.

Qualifications:

• Knowledge of automation systems, HVAC, electrical concepts and building operations.
• Skilled in programming, commissioning, graphic design.
• Advanced knowledge of DDC/Mechanical service troubleshooting.
• Thorough understanding of control theory and control concepts.
• Proficient in Microsoft Office Software and strong PC skills.
• Extensive experience with Delta Controls Systems (Version 2 & 3 platforms).

Abilities:

• Strong organizational skills.
• Strong interpersonal and communication skills (both oral and written).
• Team player who is cooperative, cordial, empathetic and supportive to meet internal and external expectations and requirements of the Service Department.
• Assertive and decisive when handling delicate and problematic situations with customers and staff
• Ability to conceptualize and implement strategies and procedures that will improve Service Operations.
• Leadership in promoting and directing our service initiatives: setting the example, informing and promoting the program, application and administration of techniques and programs.